When you’re ready to go ahead, book an initial appointment. You will then receive an email confirming your appointment time. Within 48 hours you will also receive an email with your videocall link. At the allocated time, simply click this link to join the call. The quality of the call will depend on the speed of your internet connection. 

Before your scheduled appointment, please make sure you have your camera, microphone and speakers enabled.

Our fees are set in accordance with the Australian Association of Psychologists Incorporated (AAPi) recommended schedule of fees as follows:

Initial consult - $230.00 

Subsequent session - $210.00 

After hours session (4.45 - 9pm) $230

Clients are able to access a Medicare rebate (currently set at $96.65) for the above private fee.  After your session, will need to pay the full fee above and then you will receive the Medicare rebate after your claim has been processed. 

Not covered by Medicare.

$270.00 

Committing to weekly therapy isn't for everyone. EMDR Intensives occur over the course of one to two days, so you do not need to schedule weekly time off work or childcare to attend therapy. An initial consulation is required for intake and assessment.

One rebate per day of $96.65 available for eligible clients.

$1600

Not covered by Medicare.

1 hour family therapy session (2 people) - $270.00

1.5 hour family therapy session (3 or more people) - $390.00 

We provide counselling under the Medicare Better Access Program for clients. You may be able to access a Mental Health Care Plan referral from your GP, enabling you to receive a Medicare rebate. You do not need a Mental Health Care Pan referral to be seen by us.

We can provide therapy under the NDIS. We are able to provide services to clients who are plan managed or privately managed. Please speak to our friendly reception team to enquire about this process.

Counselling sessions are able to be claimed with most private health care funds if you see one of our psychologists. All you need to do is take your receipt to your health fund and make the relevant claim. This is only applicable if you are not already using the Medicare rebate.

Any changes or cancellations are required more than 24 hours before your scheduled appointment. Any changes within 24 hours will incur a cancellation fee of the full session fee. Note Medicare does not provide rebates for cancelled sessions.

In March 2014, the Australian Privacy Principles (APPs) replaced the National Privacy Principles and Information Privacy Principles.  The Privacy Act 1988 (Privacy Act) is an Australian law which regulates the handling of personal information about individuals. This includes the collection, use, storage and disclosure of personal information, and access to and correction of that information. The Privacy Act includes 13 Australian privacy Principles that apply to the handling of personal information.  Click here for Privacy fact sheet 17 (Australian Privacy Principles)http://www.oaic.gov.au/privacy/privacy-act/the-privacy-act

Confidentiality is a respected part of psychology’s code of ethics. We understand that for people to feel comfortable talking about private and revealing information, they need a safe place to talk about anything they’d like, without fear of that information leaving the room. Psychologist follow strict guidelines for professional conduct and confidentiality, and information will remain confidential unless you give your permission to release it.  For example, you may wish you psychologist to discuss your care with your other health care professionals to coordinate your care. However, there are some exceptions.

There are times when there are exceptions to confidentiality.  For example, this may occur to protect you or the public from serious harm (i.e., plans to attempt suicide, plans to hurt others, child abuse).  Other times may be if your psychologist is ordered to release information by the court.  In addition, your psychologist will be required to write a report back to your referring GP if you are utilising a Mental Health Plan under the Medicare Rebate system.  However, if you are self-referred, reports are not sent to your GP.  At your first session, you will receive Enriching Lives Privacy Policy, which covers this information and discusses how your personal information will be handled.